"Check Calls" tab in Trip

Check calls in a trip refer to the process of making regular communication check-ins between the dispatcher or logistics team and the driver during the course of a trip. The primary purpose of check calls is to ensure smooth coordination, monitor the progress of the trip, and address any potential issues or challenges that may arise. Here are some key purposes and benefits of incorporating check calls in a trip:

1. Real-Time Tracking:

   • Check calls allow dispatchers to track the real-time location and status of the driver and the load. This helps in monitoring progress and identifying any deviations from the planned route.

2. Communication:

   • Provides a direct communication channel between the dispatcher and the driver. This enables quick exchange of information, updates on delivery schedules, and addressing any concerns or changes in the plan.

3. Issue Resolution:

   • Enables the identification and resolution of any issues or challenges faced by the driver during the trip. Dispatchers can provide assistance, guidance, or alternative solutions as needed.

4. Verification of Milestones:

   • Helps verify important milestones such as pickups, deliveries, or any scheduled stops. Dispatchers can confirm that the trip is progressing according to plan.

5. Driver Safety:

   • Offers a means to check on the well-being and safety of the driver. In case of unexpected delays or incidents, dispatchers can take appropriate actions.

6. Customer Updates:

   • Provides a mechanism to keep customers informed about the status of their shipment. Regular check calls contribute to improved customer satisfaction and transparency.

7. Documentation:

   • Acts as a form of documentation for the trip. Check call records can be valuable for future reference, audits, and analysis of trip performance.

8. Compliance:

   • Supports compliance with regulations and industry standards by ensuring that the trip adheres to planned schedules and safety guidelines.